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need help?
08009 233 005
need help? 08009 233 005

Contact Us

Customer Services

If you would like assistance, please contact our customer services team via the email or telephone number below and they will be more than happy to help you with new or existing orders placed on our website.

Email Us

Call Us
08009 233 005

Telephone Customer Service Hours:
Monday to Friday: 9am to 8pm
Saturday and Sunday: 9am to 5pm 

Email Customer Service Hours:
Monday to Friday: 9am to 5:30pm

Office Address:
21-23 Phoenix Court
Hawkins Road
United Kingdom

  • how long will my delivery take?

    Items will be delivered 5-7 working days after dispatch via Royal Mail, please allow for delays in December due to the larger volume of orders.

  • How do I cancel my order?

    You can cancel your order up to the time that we send it. You will need to place a new order if you want to add products to your delivery. To change your details or cancel it completely, please contact our Customer Services team on 0800 923 3005 from Monday to Friday, between 9am and 8pm, or on Saturday and Sunday between 9am and 5pm. Or email the Team at Please be ready to quote your order number from your confirmation email.

  • Do you ship internationally?

    Currently Craft Store only offers delivery to the UK, we may offer delivery to Europe and Rest of the World in the future.

  • How do I return my order?

    We want you to be completely satisfied with your purchase so we offer a full refund for any products that are returned to us within 14 days from the date you receive your order so long as items are unused, fully resalable and in their original packaging.
    See our Help page for the returns address