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T&C’s


 

(1) Introduction

This website is operated by Aceville Publications Ltd (“CraftStoreUK” or “we”). By using our website, you accept in full the terms and conditions set out below. If you disagree with any part of these terms and conditions, do not use our website.

(2) Intellectual property rights

Unless otherwise stated, we or our licensees own the worldwide intellectual property rights in the website and material on the website. All product trademarks and copyrights are acknowledged as the property of their respective owners.

(3) License to use website

You may view, download for caching purposes only, and print pages from the website for your own use. However you may not republish material from this website in any form whatsoever, or store material from this website in any public or private electronic retrieval system without the prior written consent of CraftStoreUK.

(4) Limitations of liability

Whilst every care is taken in the preparation of this website, where no charge is made for the information it provides, you acknowledge that it would be unreasonable to hold us responsible for the accuracy or timeliness of the information, or any event or consequence arising as a result of the information.

(5) Content submitted to the website

You are responsible for any text, music, photographs or other content (‘Content’) which you post, upload or display (publicly or privately) on the website. You warrant that you will not post any messages that are obscene, vulgar, sexually-oriented, hateful, threatening, or otherwise violate any laws. You warrant that you will not use our website for purposes related to marketing without our express written consent. We reserve the right to edit, delete, move or remove any Content without notice and for any reason. We also reserve the right to record the IP address from which any content is posted, uploaded or displayed.

All Content submitted to the website is sent on the basis of a non-exclusive transferable worldwide license to CraftStoreUK unless otherwise agreed in writing prior to posting, uploading or displaying; and by posting, uploading or displaying any such Content you warrant that you own the intellectual property in the Content or that you have a license from the owner of these rights to post, upload or display the Content. CraftStoreUK may use, reproduce, modify, publish, edit, translate, distribute and display the Content in any media or medium, or any form, format or forum now known or hereinafter developed, for any purpose, in perpetuity.

You should, as soon as practicable (but in any event within 7 working days) inform CraftStoreUK in writing of any claim or complaint against you which comes to your notice in relation to the content you have uploaded, whereby it appears that you or CraftStoreUK may become liable in respect of a breach of any content rules listed in this document. You will:

a) take such reasonable action to avoid dispute resist appeal compromise or contest liability as may be requested by CraftStoreUK; and

b) make available to CraftStoreUK such persons and all such information as CraftStoreUK may reasonably require for avoiding disputing resisting appealing compromising or contesting any such liability.

(6) Restricted access

We reserve the right to restrict access to the website, or certain parts of the website, at any time. We may provide you with a user account name and password enabling you to access certain parts of the website; in this case it is your responsibility to keep the user account name and password confidential. You are responsible for activities which occur under your user account name. We reserve the right to disable, modify or delete your user account and/or password at any time and for any reason and we do not have to disclose an explanation for such action taken by us but reserve the right to make such disclosure.

(7) Email newsletters

If you create a user account for accessing certain parts of the website, you agree to receive occasional email newsletters from CraftStoreUK and Aceville Publications Ltd containing product news and special offers. You can unsubscribe if you decide you no longer want to receive these. We will not pass your email address on to third party companies without your permission.

(8) Variation of terms

We may revise these terms and conditions from time-to-time. It is your responsibility to check this page regularly to ensure you are familiar with the current version.

(9) Advertisers on our website

If you purchase goods or services from third parties who advertise on the website, you do so at your own risk. CraftStoreUK is not responsible for these goods or services and any queries or complaints relating to them should be addressed to the advertiser.

(10) Cancellation and refunds policy on products purchased from our website

Customers in the European Union have the right to withdraw from the purchase of an item at any time from the moment of purchase through to seven working days after the item is delivered. To cancel, simply notify us during this period by telephone or by emailing customerservice@craftstoreuk.co.uk. If you’ve already received the item, you must also arrange during this period for the item to be returned to us in unused and undamaged condition. We will issue a full refund for the cost of the item. Our refunds and returns policy does not affect your statutory rights.

(11) Accuracy

Whilst we take all possible measures to ensure the accuracy of information on the website, occasionally mistakes do occur. CraftStoreUK cannot be held responsible for any consequences arising from incorrect information posted in error. In situations where incorrect pricing is mistakenly posted, CraftStoreUK reserves the right to cancel orders placed at the incorrect price. In such instances, customers are reminded that any “confirmation” emails dispatched by CraftStoreUK are confirmations of receipt of order rather than confirmations of the formal legal acceptance of the order.

(12) Law and jurisdiction

This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.

(13) Our contact details

CraftStoreUK is run and operated by Aceville Publications Ltd. Our address is 82c East Hill, Colchester, Essex, CO1 2QW. Telephone 01206 505 900.

 

faq's
  • how long will my delivery take?

    Items will be delivered 5-7 working days after dispatch via Royal Mail, please allow for delays in December due to the larger volume of orders.

  • How do I cancel my order?

    You can cancel your order up to the time that we send it. You will need to place a new order if you want to add products to your delivery. To change your details or cancel it completely, please contact our Customer Services team on 0800 923 3005 from Monday to Friday, between 9am and 8pm, or on Saturday and Sunday between 9am and 5pm. Or email the Team at customerservice@craftstoreuk.co.uk. Please be ready to quote your order number from your confirmation email.

  • Do you ship internationally?

    Currently CraftStore only offers delivery to the UK, we may offer delivery to Europe and Rest of the World in the future.

  • How do I return my order?

    We want you to be completely satisfied with your purchase so we offer a full refund for any products that are returned to us within 14 days from the date you receive your order so long as items are unused, fully resalable and in their original packaging.
    See our Help page for the returns address

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