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08009 233 005
need help? 08009 233 005
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Help


Customer Services

If you would like assistance, please contact our customer services team via the email or telephone number below and they will be more than happy to help you with new or existing orders placed on our website.

Email Us
customerservice@craftstoreuk.co.uk

Call Us
0800 923 3005

Telephone Customer Service hours:
Monday to Friday: 9am to 8pm
Saturday and Sunday: 9am to 5pm

Email Customer Service hours:
Monday to Friday: 9:00am to 5:30pm excluding bank holidays

We will get back to you within 24 hours of your query.

Please call our Customer Services team if your order has not arrived within 28 days with the order reference number from your confirmation email.

Delivery

We do not currently offer international delivery.

We deliver standard delivery to:

  • United Kingdom
  • Northern Ireland
  • Isle of Man
  • Scottish Highlands
  • Scottish Lowlands Islands

We do not deliver to:

  • UK Post Office (PO) Boxes
  • The Channel Islands
  • International addresses

Postage is charged at £3.99 for all orders. Postage is added to your order on the checkout page before you confirm your order.

All our prices are inclusive of VAT and are displayed in GBP.

Orders are sent via Royal Mail and should be received within 5-7 working days however, we cannot be held responsible for external delays.

Returns

We want you to be completely satisfied with your purchase so we offer a full refund for any products that are returned to us within 14 days from the date you receive your order so long as items are unused, fully resalable and in their original packaging.

If your item is faulty please contact us and we’ll arrange for a replacement to be sent out to you as quickly as possible. When returning an item, please can you include a copy of your invoice along with a written reason for the return to help us improve our service. Postage of returns will be at your cost.

Please send returns to:
Craft Store Returns
21-23 Phoenix Court,
Hawkins Road,
Colchester,
Essex,
CO2 8JY

faq's
  • how long will my delivery take?

    Items will be delivered 5-7 working days after dispatch via Royal Mail, please allow for delays in December due to the larger volume of orders.

  • How do I cancel my order?

    You can cancel your order up to the time that we send it. You will need to place a new order if you want to add products to your delivery. To change your details or cancel it completely, please contact our Customer Services team on 0800 923 3005 from Monday to Friday, between 9am and 8pm, or on Saturday and Sunday between 9am and 5pm. Or email the Team at customerservice@craftstoreuk.co.uk. Please be ready to quote your order number from your confirmation email.

  • Do you ship internationally?

    Currently CraftStore only offers delivery to the UK, we may offer delivery to Europe and Rest of the World in the future.

  • How do I return my order?

    We want you to be completely satisfied with your purchase so we offer a full refund for any products that are returned to us within 14 days from the date you receive your order so long as items are unused, fully resalable and in their original packaging.
    See our Help page for the returns address

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