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08009 233 005
need help? 08009 233 005

Delivery


Deliveries to the UK

All orders will be charged a £3 delivery charge. Items will be delivered 5-7 working days after dispatch via Royal Mail, please allow for delays in December due to the larger volume of orders.

Currently CraftStore only offers delivery to the UK, we may offer delivery to Europe and Rest of the World in the future.

 

faq's
  • how long will my delivery take?

    Items will be delivered 5-7 working days after dispatch via Royal Mail, please allow for delays in December due to the larger volume of orders.

  • How do I cancel my order?

    You can cancel your order up to the time that we send it. You will need to place a new order if you want to add products to your delivery. To change your details or cancel it completely, please contact our Customer Services team on 0800 923 3005 from Monday to Friday, between 9am and 8pm, or on Saturday and Sunday between 9am and 5pm. Or email the Team at customerservice@craftstoreuk.co.uk. Please be ready to quote your order number from your confirmation email.

  • Do you ship internationally?

    Currently CraftStore only offers delivery to the UK, we may offer delivery to Europe and Rest of the World in the future.

  • How do I return my order?

    We want you to be completely satisfied with your purchase so we offer a full refund for any products that are returned to us within 14 days from the date you receive your order so long as items are unused, fully resalable and in their original packaging.
    See our Help page for the returns address